The last few months I’ve struggled with my motivation and energy, especially in regards to my thesis. I’m in the last stretch of my academic journey and at times the writing feels like tackling a giant mountain. My counselor gave me the task of making a vision board. She wanted me to have a visualization tool to help me push through the painful rough patch I’m in now.
I worked very hard on creating a visually appealing vision board since I knew it would sit in my living room above the computer desk. This is the first time I’ve made a collage since high school, and although it was tedious at times, it was a fun challenge to piece together bits of my future from different magazines.
Here’s a closer look at the vision board, which I broke down into 9 different squares for areas of my life.
My Career
The career square of my vision board was the most important in motivating me to finish my thesis. I started my Masters because I wanted the experience necessary to land a job in biology or wildlife management. For those who don’t know, the topic of my research is carnivore management. I haven’t spoken much about it on my blog because it’s a controversial but necessary topic here in BC. As a result, it’s been a draining project to work on alone and has been delayed a few instances due to the politics.
I’d love to continue working in biology. I want to have a job where I feel like I’m making a difference to an environmental issue. My experience so far has led me to wildlife management, which combines the challenges of biology, politics, and economics. It’s truly about managing people and ensuring our species are protected into the future.
Health
My health square in a wonderful compilation of nutrition, exercise, mental health, and self-care. I wanted to focus more on being healthy inside and out, as opposed to focusing on a physical goal. I understand the importance of being in nature for my well-being and wanted to keep that reminder on my vision board, along with deeper meanings like, “Love your hair” which is something anyone with trichotillomania could probably relate to.
My Family
I wanted a square to represent my ideal future family. As you can see, there are no children in this section. To be honest, I’m still not sure I ever want kids and I’ve been fairly certain about this from a young age. Instead, I wanted to focus on what I definitely want: a loving partner and a happy family of animals. I have the most amazing cat in my life right now, but eventually, I’d like to add an adventurous dog for hiking and camping. And of course, there’s the dream of one day owning a goat (or even a small ranch of rescue animals).
My Friends
My friendships are probably the one thing in my life that are in the best shape possible right now. Because of this, it was surprisingly difficult putting this square together. I have no new goals for my friendships, I just want to continue focusing on my amazing friends and being as supportive as possible. A subscription to my alma matter magazine came in handy because I was able to cut up photos from the University of Guelph and add “Reconnect” directly to my vision board. Overall, for the next year or two, I want to focus on fun, making more memories, and having a supportive circle of women in my life.
Love
Ah yes, my love life. Since becoming single again late last year, I’m not sure what the future holds for me here. At this point, I’m not even sure where I’ll be living in a few months. I just know that I want someone who brings out the best in me, inspires me to go on adventures and who also enjoys the outdoors. I suppose I just want a partner in crime. As you can see, love of animals and future pets are also an important dynamic in this square.
Travel
My travel section is there to remind me of what is out there to explore in the world. As a graduate student, traveling hasn’t been in my budget. Eventually, I’d like to be able to explore other countries and cultures once again. Until then, I’ve left some inspiration for local adventures too, like road trips and camping under the stars.
Inspiration and Communication
This section is all about my creative outlets: photography, painting, and blogging. For this square, I simply found photos that really appealed to me, along with my goals for these pursuits. I’d love nothing more than to be an excellent storyteller and inspire people with my work.
Fashion and Beauty
It may seem a little vain to have this section, but I’ve learned to accept that I find makeup and clothing an important outlet in my self-expression. To me, it’s about telling a story with the way I look and feeling free to experiment with the way I present myself. I love bohemian, natural vibes and lipstick. I’ve also been thinking recently of dabbling in hair color (I’ve never colored my hair!). Stay tuned for the possibility of a new ‘do.
Goals
This last square was an extra space that I decided to dedicate to a more concentrated look at my goals. The whole vision board is my aspirations for the next several years, whereas I wanted this square to represent the priorities I’d like sooner rather than later. I want to graduate and feel secure about my future. Hopefully, I’ll start my career in the next year. I also added important reminders, like my desire to be a morning person, and that even if I don’t own a car, I can always rent one. I’d also really like in the next year to move to a smaller community and rent a small house instead of a small apartment (and it would probably cost close to the same anyway).
So there you have it, my first vision board! This may be a really in-depth look at my life and goals, but it’s something I felt would be worthwhile sharing. Feel free to take this as inspiration to make your own vision board, or even just for brainstorming for your own future.
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Top 10 Customer Support Outsourcing Companies in 2023 |
Helpware
Outsourcing customer support is a great way to provide
affordable but reliable service to your clients. Whether for voice or non-voice applications,
there are plenty of excellent customer support…
Written by Dana Mahoney
Sunday, Jan 22
Table of Contents
Outsourcing customer support is a great way
to provide affordable but reliable service to your clients.
Whether for voice or non-voice applications, there are plenty of excellent customer support outsourcing companies that
fit every requirement.
But then again, why even think about outsourcing?
Isn’t local talent good enough to provide the service needed by a company’s customers?
Plus, wouldn’t it be a disservice to customers if a company farms out its frontline operations to contractors?
What Is Customer Support Outsourcing?
By now, the best customer service companies should know the
value of customer support and why it’s an essential cog in an organization.
Like sales and marketing, customer service should already be in play during a company’s first day,
as they are the group that comes into direct contact with clients.
The main goal of customer support is to keep customers happy by attending to their needs and responding to their questions.
However, it’s also a way to instill loyalty
and generate additional sales. To do so, an outsourcing company must have its support team available whenever the customer needs it.
Outsourcing customer support allows companies to maintain an around-the-clock service team managed by industry veterans
and experts.
Advantages of Customer Support Outsourcing
Admittedly, not all company startups have leaders who are experts in every facet of their operations.
Given their many responsibilities, many startup
founders accept that they can’t do everything themselves.
Non-core competencies such as customer service can benefit from outsourcing.
Turning the service over to competent experts lets
companies benefit from a bigger source of talent
from all over the world. At the same time, companies that
outsource customer support enjoy reduced
payroll without sacrificing service quality.
Other benefits of outsourcing include:
More Opportunities to Grow the Business
By assigning customer support to expert outsourcing service providers, leaders can instead turn to scaling the
business. Overseeing the day-to-day operations can already take
much of management’s time, and customer support is
equally demanding. To help executives focus on the big
picture, they’ll need to partner with the best service companies that know what they’re doing.
Enhance Customer Experience
Given the opportunity to communicate and interact with customer service, many
customers will express their satisfaction in getting their voices heard.
If customer service companies and their team
address customers’ issues in a satisfactory way, they’re more than likely to remain customers.
A pleasant customer experience will almost always lead to
longer retention and a significantly higher customer lifetime value (CLV).
This isn’t to say a stellar customer experience is only possible through outsourcing.
Rather, the chances of improving customer satisfaction come with a continuous and consistent
level of service. Providing a highly specialized, dedicated team of professionals from day one is a great way to achieve this quickly.
Top 10 Customer Support Outsourcing Companies
We’ve narrowed down the list of companies with great customer service to the top 10 most prominent ones in 2022.
We’ll also provide a brief description and highlight the main strong points of each
outsourcing company.
1. Helpware
Helpware started in 2015 with the initial goal of providing
support to startup companies. Over the years, the company has
grown big and is confident enough to provide
both enterprise and small business customer service outsourcing solutions.
Providing back office, technical, and customer support, Helpware specializes
in assisting companies in various support areas.
This includes Omnichannel Customer Support, Technical & IT Support, Content Moderation, CX Consulting Services,
Back Office Support, Data Labeling, Digital Marketing Solutions, and Cyber Security.
The company provides only dedicated agents, in-house training, and
equipment to help its clients boost their productivity from
day one. Now it’s one of the top customer service companies in the
US and European markets with numerous awards and positive reviews from satisfied clients on Clutch and other reputable
platforms. Helpware’s people-focused culture seems very attractive to businesses sharing the same philosophy.
Pros:
Shows outstanding flexibility when providing for clients’ specific needs.
This means its support can scale along with your company’s growth.
Offers turn-key solutions, so you don’t have to look for either option separately.
Helpware’s focused on developing its people and their skills and it pays off handsomely, especially
in customer support outsourcing contracts. Some global brands are happy to have their customer support outsourced to Helpware.
2. Sykes
U.S.-based Sykes is one of the pioneers of the BPO industry.
Established in 1995, the company trailblazed its way to
the top and was one of the first BPOs to open multiple locations.
In 2021, the Sitel Group acquired Sykes to widen its reach
and increase its capacity.
Sykes is one of the top 10 service companies and leading service
providers of demand generation and customer engagement services, with clients included
in the top 2000 companies worldwide. At the core of Sykes’
business are its staple services: outsourcing,
customer experience, service to sales, digital transformation, and brand extension.
Pros:
Sykes maintains a pool of service agents from its clients’ home
countries.
The company is well-versed in matters concerning data privacy.
Specifically, Sykes follows various privacy guidelines, including HIPAA compliance and
Payment Card Industry (PCI) data security certification.
3. Ascensos
Founded in 2013 in the UK, Ascensos is one of those outsourced customer service companies that wanted to change the customer experience by applying a personal
touch to customer care. The company is now Europe’s number-one customer support
outsourcing company, providing bespoke customer experience solutions to clients
around the world. In addition, its contact center operation locations include the UK, Romania,
Turkey, and South Africa.
Pros:
Ascensos is more nearshore than an offshore support center,
so location and time zone differences aren’t as pronounced as operations in Asia and South America.
Companies that outsource customer service to Ascensos value the
fact that it supports diversity and inclusivity among staff while focusing on promoting
happiness as a key asset among its workforce.
Although there aren’t any published pricing rates, instead, Ascensos will individually respond to requests for quotes, the prices of this outsourcing customer service company
are more than affordable.
4. Teleperformance
With more than 40 years of experience in the BPO industry, Teleperformance is
an established leader in solution design, business optimization strategies,
and front-office customer support. It also offers back-office services such
as finance and accounting, collections, and technical support.
Pros:
Teleperformance is a truly global service provider.
It operates in 80 countries and employs more than 330,000 agents speaking over 265 languages and deservedly belongs to a league of good
customer service companies. You won’t find it difficult to get support in the language and location you
require.
Clients also appreciate the company’s expertise in providing omnichannel
solutions.
5. VXI
VXI Global Solutions is one of those outsourcing agencies that offer customer care and customer
experience (CX) solutions to some of today’s major global brands.
In addition, the company offers contact center and BPO services, omnichannel and multilingual support,
software development, CX innovation, quality assurance (QA), and
infrastructure outsourcing. VXI employs more than 35,000 workers in 43 countries throughout
North America, Asia, Europe, and the Caribbean.
The company also prides itself on its ability to help clients resolve major CX and employee experience (EX) pain points and take their customer service systems to the next
level. Like any modern BPO, VXI employs omnichannel support services to enhance communication coverage for clients.
Also, VXI provides additional analytics and insights generation services so clients can learn as they
go.
Pros:
High CX expertise leads to enhanced customer and employee experience.
VXI displays an uncanny ability to scale up
or down to fit its client’s capabilities.
6. InfluX
In its quest to build the world’s first remote-only CX team, InfluX managed to
recruit employees from more than 120 cities worldwide. This strategy also lets them provide 24-hour customer support outsourcing solutions within the client’s time zone.
In addition, InfluX creates specialized customer experiences that reflect the client’s vision, voice, and values.
Pros:
Less dependence on automation and more on human interaction make for a better customer experience.
Having employees in every time zone solves the common offshore problem of mismatched
time schedules between clients and outsourcing companies.
Pay-as-go pricing may be attractive to some clients who prefer flexible packages.
7. Skycom
Skycom is also on the list of nearshore outsourcing companies that specialize in multi-continent support services.
The company employs native English contact center
agents with experience in multiple industries.
Skycom also offers a full range of services, including business process outsourcing, telemarketing and sales, customer support, and healthcare.
With more than 15 years of experience, Skycom also employs over 2,000 workers
assigned to 35 clients in five countries.
Pros:
Nearshore operations mean fewer problems dealing with time zone and distance differences.
Skycom covers a wide range of industries, including
healthcare, travel, utilities, IT, finance, retail, and telecommunications.
8. Integra
Integra’s differentiator is its focus on training its workforce in customer
psychology. This means company-provided support agents are more sensitive in detecting changes in the customer’s voice or tone.
As a result, they can respond to these changes
to defuse any tension and lead the customer into a more positive mindset.
Starting with four employees in 2004, Integra currently employs more than 1,400 workers stationed across
four countries. It handles customer service duties over the phone, email, live
chat, or social media.
Pros:
Integra offers some of the most cost-effective solutions in the industry.
Sales psychology is also an incredible asset to have if you work in a customer support outsourcing company.
9. Telus
Telus International is one of the world’s
leading digital CX innovators. In particular, it designs and
produces next-generation digital solutions for brands all over the world.
This is one of the Canadian top IT outsourcing companies that provide IT services
and multilingual customer service to industries such as technology, media, communications, eCommerce, financial technology, travel, hospitality, automotive, healthcare,
and games.
Pros:
Telus International is a premium multilingual contact center.
It is one of those IT support outsourcing companies that offer top-tier
customer support services in various countries and more than 50 languages.
Telus is famous among IT services outsourcing companies for organizing an annual charitable initiative called “Telus Days of Giving.” In particular, the
company taps 225,000 volunteers from its offices to complete various service projects across its many host countries.
10. Arise
Arise is a 25-year-old United States-based company that specializes
in providing support outsourcing services across the USA.
It employs more than 60,000 remote agents in the U.S., Canada, and the United
Kingdom. Unlike a traditional BPO, Arise utilizes a network of service partners to
provide the needed customer service experiences.
In addition, the Arise Platform helps companies lower expenses.
As a result, Arise clients report an average 25% reduction in contact center
service total costs, which is why clients want to outsource customer service
small business really needs.
Pros:
Arise deploys a tiered security approach in its communications with
clients. This ensures they preserve the confidentiality of documents or files sent over.
It also means Arise conforms to widely accepted data privacy regulations such as HIPAA,
CCPA, and others.
Arise also focuses its employment on local talent, hiring residents of the U.S., UK, and Canada.
This means stable employment for the company and an easier method of hiring or
replacing staff members.
Choose the Best Outsourcing Companies That Fit Your Needs
Deciding which outsourcing providers to contact for your customer support outsourcing needs?
Perform the necessary research before settling on your choice.
For instance, some customer service outsource companies on our list might command a pricing structure higher than what your
budget holds.
In addition, consider your company’s specific requirements and areas for improvement.
Do you need a customer support team focused on CX?
Or, do you prefer having sales psychology-trained outbound callers who can close deals?
Finally, does the appeal of higher-cost nearshoring resonate better than offshore talents a few time zones away?
No one-size-fits-all solution exists when it
comes to customer support outsourcing. However, if you want a highly flexible and secure customer service solution that utilizes modern technology
throughout the various stages, try the best companies for customer service.
These largest outsourcing companies not only supply the best talent,
but also the best equipment and training to prepare them.
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